We stand behind our products and that is why we provide one of the best product warranties guarantee in the industry. Click here to view our Warranty & Limitation of Liability
All units will be tested and evaluated to verify customer claims of defect. If we determine that the repair is due to a manufacture defect or out of box failure, and the unit is still within the product warranty period, Maple Systems will, at its opinion, repair or replace the unit. Please note, if the serial number is damaged in any way and the unit is still within warranty period, the warranty will be voided.
If we determine that the repair is NOT due to a manufacture defect or out of box failure, but instead due to customer abuse or other exceptions described within the product warranty, you will be charged a repair fee.
We have a flat-rate repair fee structure, so repair costs are known upfront. Repair fees vary depending on the series / model of the unit and must be agreed to prior to any work being completed.
Customer is responsible for freight charges to ship the product to us for diagnosis and repair. If the repair is determined to be covered under warranty, Maple Systems will ship the unit back to the customer via the same shipping method in which it was received at no cost to the customer.
To request an RMA you must first complete a Technical Support Ticket request. You will need the model number and serial number found on the back of the display/unit for us to complete your request. Once the Technical Support Ticket is received, a member of our technical support team will contact you to discuss the request. Once the request has been evaluated by our technical team, a customer service representative will email you instructions, including the RMA number. You must have an issued RMA number prior to shipping the unit to us or the unit will be returned.
All repairs are completed at our facilities located in Everett Washington.
Repairs have a 30-day warranty period.
You need to contact the Original Equipment Manufacturer (OEM) or Value-Added Reseller (VAR). Maple Systems cannot provide RMA service to customers purchasing product from one of our OEM or VAR customers without their expressed written authorization. In most cases repairs should be handled through the OEM or VAR.
Yes. Maple Systems cannot provide RMA service to customers purchasing product from one of our distributors without their written authorization. In most cases repairs should be handled through the distributor.