You know what your project needs are. We know our products. Meeting your unique project needs with our solutions is why we offer Application Engineering services. With a diverse collection of solutions available, narrowing down to the precise product that meets your project's needs is what we do best.
Some of the solutions we offer include:
- Project Conversion
- Upgrade Solutions
- SCADA Solutions
- Data Management
- IIoT Solutions
We will work with you to define an accurate scope of work to foster efficiency by developing agreed upon goals early in the partnership. When goals are accepted by all participants from the start, identifying problems before they arise and presenting them in a clear and concise manner becomes painless. Just remember that we are all working towards the same goal. Communication is key!
Maple Systems standard Applications Support is priced at $150.00 per hour. This includes all phone and email communications*, project development time, evaluation and testing, trouble-shooting, and the creation of support documentation. We will also provide agreed upon status reports (weekly, monthly etc.) as required.
The standard rate is based on a minimum of 4 hours per application request. Additional pricing discounts may be considered in conjunction with the purchase of Maple hardware products. You should discuss your hardware requirements with your Sales Engineer prior to the start of any Application Support project.
Following the completion of the project, Maple offers an additional 10 hours of free technical support via email/phone to ensure the application is set up correctly and running as expected.
If further Applications Assistance is requested, the $150/HR cost will be applied.
*Phone and email communication will be billed in 15-minute minimum intervals or .25 of an hour.
A team-based project approach that identifies and understands the project needs, assesses and minimizes risk, manages and reduces cost, and results in providing a reliable and quality product.
A commitment to the highest standards in system design and implementation, providing standardization that improves operation and increases efficiency, most importantly solutions delivered as expected and on budget.
Cost estimates for services includes estimation, research, and implementation time. We have a wide range of Application Engineering services that include:
- Creating simple applications from scratch (including adding additional functionality to an existing Maple program)
- Product conversions within Maple product lines (e.g., upgrading from legacy products)
- Converting existing outside applications to a Maple Systems product (e.g. Red Lion, Proface, Allen-Bradley, etc., to Maple)
- Testing converted projects to ensure functionally of application
Simple conversation requests will require all the necessary application information. Maple Systems Application Engineers require both the hardware and the application program/programming software to ensure correct interpretation and completion of task. Applications that require additional testing upon completion require a specification of expected operation, and all the hardware and software elements.