FAQs - Frequently Asked Questions

At the risk of oversimplifying things, Technical Support is the assistance in our product features and functionality, including things such as ‘how a feature works’, ‘how to set-up a unit’, or ‘troubleshooting communication’. As with all technical questions, the user should first refer to the User Manual, Tech Notes, Help Instructions, or Sample Projects located in our Support Center prior to calling or requesting a Technical Support Request (TSR) number.

Click on the Technical Support Question? icon on this page or click here to get started. There will be a series of questions that must be completed prior to a Technical Support Request (TSR) number being generated, including the product serial number. Once a TSR is generated, one of our Technical Support Engineers will contact you.

Yes, for our customers. During the Technical Support Ticket request process, you will be asked to enter in the product serial number. We will use that information to verify that the product was purchased through Maple Systems or one of our partners. We reserve the right to limit time, scope, and extent of support to any customer for any reason.

Unfortunately, we are unable to provide free technical support to units that were not purchased directly from Maple Systems or one of our partners. We do provide fee-based Application Engineering, or you can register and review the information in our Support Center and YouTube channel.

We stand behind our products and that is why we provide one of the best product warranties guarantee in the industry. Click here to view our Warranty & Limitation of Liability.

All units will be tested and evaluated to verify customer claims of defect. If we determine that the repair is due to a manufacture defect or out of box failure, and the unit is still within the product warranty period, Maple Systems will, at its opinion, repair or replace the unit. Please note, if the serial number is damaged in any way and the unit is still within warranty period, the warranty will be voided.

If we determine that the repair is NOT due to a manufacture defect or out of box failure, but instead due to customer abuse or other exceptions described within the product warranty, you will be charged a repair fee.

We have a flat-rate repair fee structure, so repair costs are known upfront. Repair fees vary depending on the series / model of the unit and must be agreed to prior to any work being completed.

Customer is responsible for freight charges to ship the product to us for diagnosis and repair. If the repair is determined to be covered under warranty, Maple Systems will ship the unit back to the customer via the same shipping method in which it was received at no cost to the customer.

To request an RMA you must first complete a Technical Support Ticket request. You will need the model number and serial number found on the back of the display/unit for us to complete your request. Once the Technical Support Ticket is received, a member of our technical support team will contact you to discuss the request. Once the request has been evaluated by our technical team, a customer service representative will email you instructions, including the RMA number. You must have an issued RMA number prior to shipping the unit to us or the unit will be returned.

All repairs are completed at our facilities located in Everett Washington.

Repairs have a 30-day warranty period.

You need to contact the Original Equipment Manufacturer (OEM) or Value-Added Reseller (VAR). Maple Systems cannot provide RMA service to customers purchasing product from one of our OEM or VAR customers without their expressed written authorization. In most cases repairs should be handled through the OEM or VAR.

Yes. Maple Systems cannot provide RMA service to customers purchasing product from one of our distributors without their written authorization. In most cases repairs should be handled through the distributor.

Each product page has a Buy Now or Add to Cart button. Or click on the at the top of a page, scroll down to the desired product, and Add to Cart. Once you have selected the items you want, click the Checkout button and complete the transaction. You will be asked to login or create a new account to complete the transaction.

You can call in your order to any one of our Sales Engineers M-F 6:00-3:30 Pacific Time by calling 425-745-3229, or you can email your order to sales@Maplesystems.com.

Click here to know in detail about our standard shipping & delivery schedule.

Once your online order is processed by our Order Desk, you will receive an email containing an Order Conformation that includes a ship date usually within 1 business day. Orders placed after business hours or on a weekend will be processed the next business day. Please verify the information in the email.

When your order ships you will receive an email with the tracking number. If you did not receive this information, you can call 425-745-3229 or email orders@maplesystems.com and we will provide the tracking number to you.

You will not see your discount when placing orders online. Your confirmation from the Orders Desk will reflect your discount.

Yes. Maple Systems cannot process a return to customers who purchased the product from one of our distributors without their written authorization. In most cases returns should be handled through the distributor.

Yes we ship internationally.

No, we do not accept credit cards with billing addresses outside of the U.S. We do accept prepayment via Wire Transfer, ACH Bank Transfer, or a credit card with a U.S billing address.

This Privacy Policy is intended to help you understand how Maple Systems Inc. collects, uses and safeguards information provided through its website. It does not cover information that is collected or obtained by us through other means.

1. Data provided by you to us during any interactions with us, for example registration, ordering, emails and support cases.
2. Information collected via automated means. This include but is not limited to cookies, search history, and browsing history. This also includes information about specific articles, discussions, products and any other interactions. We may use third party services to collect some of this data. We also collect technical information about your browser and computer.
3. Third party information. This includes but is not limited to address verification and commercial credit checks when you apply for credit.

1. To provide you with our products and services. For example, order fulfillment and returns, customer service, and to personalize your shopping experience.
2. Marketing and advertising. We may use this information to provide you with advertising and other promotional information.
3. Other uses. Your data may be used for surveys, market research, fraud prevention, technical support, and legal compliance.

1. Maple Systems Inc. does not sell your data.
2. Shipping and fulfillment. This includes delivery services, address verification, and information sent to vendors for the purpose of shipping products via their services.
3. Financial Transactions. Your information is shared with commercial credit agencies; tax service providers for the purpose of calculating tax; credit card, billing and payment processing companies; and fraud prevention services.
4. Warranty and licensing information sent to our vendors.
5. Legal obligations. This includes satisfying applicable laws and regulations, legal process or valid government requests. This also includes protecting our property, business, and customers from imminent harm.

1. Maple Systems Inc. uses industry standard security protocols to protect data stored on our system.
2. Maple Systems Inc. may direct you to other third-party sites, we cannot be responsible the security of those sites.